Privacy Policy
Last Updated: 28/11/2025
Diamond Commercial Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (“Site”) or submitting personal information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or contact us:
Personal Information
Name
Email address
Phone number
Suburb or location
Any details you provide in website contact forms or quote requests
Technical Information
Collected automatically when you browse the Site:
IP address
Browser type
Pages viewed
Cookies and website analytics data (e.g., Google Analytics)
Optional Information
If provided by you:
Business name
Service requirements
Preferred cleaning schedule
We do not collect financial information, sensitive information, or payment details on our website.
2. How We Use Your Information
We may use your personal information for the following purposes:
Providing Services
Responding to enquiries
Preparing quotes
Communicating with you about services
Managing ongoing service arrangements
Website & Business Operations
Improving the functionality and performance of our Site
Analysing user behaviour to improve user experience
Troubleshooting technical issues
Marketing & Communication
Sending service updates or information you request
Emailing you with offers or updates (you may opt out at any time)
Legal & Compliance
Complying with legal obligations
Preventing fraud or misuse of our Site
3. How We Collect Personal Information
We collect information in the following ways:
Directly from you
When you:
Submit an enquiry
Request a quote
Contact us by phone or email
Automatically
Through cookies, analytics and similar technologies when you visit our Site.
We do not collect information from third-party sources unless you provide it to us.
4. Disclosure of Personal Information
We may share your information with:
Service Providers
Trusted providers who assist us with:
Website hosting
Email services
Analytics
IT support
These providers only receive information necessary to perform their functions.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, safety or property.
We do not sell or rent personal information to third parties.
5. Cookies & Analytics
Our Site uses cookies and similar technologies to improve functionality and analyse user behaviour.
We may use Google Analytics to understand how visitors use our Site.
You can learn more about Google Analytics opt-out options here:
https://tools.google.com/dlpage/gaoptout/
You may disable cookies in your browser settings, but some features of the Site may not work as intended.
6. Security
We take reasonable steps to protect your personal information from:
unauthorised access
loss
misuse
alteration
However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
7. Links to Other Websites
Our Site may contain links to external websites.
We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
8. Access & Correction
You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate.
To request access or correction, please contact us using the details below.
9. Overseas Disclosure
Some technical or hosting providers we use may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Site constitutes acceptance of any changes.
11. How to Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact:
Diamond Commercial Cleaning
📧 Email: diamondcleaningcommercial.bne@gmail.com
📞 Phone: 0422 814 540
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at: https://www.oaic.gov.au/